Purchasing phone support does not guarantee an immediate call. A refund will unfortunately not be granted in this situation.īy purchasing phone support, we must take the time to schedule a phone call to ensure the best possible support. This could result in an additional purchase of time and thus, an additional rescheduling of a time to call. It is understood that helping you determine these settings will count towards the time you purchased, and may not leave much room to troubleshoot the actual issue you are having. We don't have the ability to assist you with wiring issues. If you do not know this information, we will help you figure it out, with the exception of pins and wiring. Some things you ought to know include: pin assignments, pin mapping, machine configuration/settings. ![]() We will get you up and running for free.Īlso note that before paying for phone support, make sure you have prior knowledge of your machine before we call you on your preferred scheduled time. Note: If you are having an issue with licensing, or a Mach4 Industrial customer, you are not required to pay for phone support. If you purchase using a shopping link, we may earn a commission. To keep things this way, we finance it through advertising, ad-free subscriptions, and shopping links. Most issues can be solved through email and by reading our knowledge-base articles.ĭirect link to submit a ticket: Submit a Ticketĭirect link to our knowledge-base: Knowledge-Base This article is free for you and free from outside influence. ![]() Utilize our free helpdesk and knowledge-base first before deciding on paying for phone support. READ THIS BEFORE BUYING PHONE SUPPORT Please read before purchasing: Find the latest versions of Mach3 here as well Mach3 Plugins, Screensets and Laz圜am.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |